Yes, we prioritize the safety of everyone in your home or business. Our standard cleaning products are selected for their effectiveness and safety. For clients with specific concerns, we offer eco-friendly, non-toxic cleaning options that are particularly suitable for households with children, pets, or individuals with sensitivities.

No, you don't need to be present. Many of our clients provide access instructions, and our trustworthy team handles the rest. Of course, if you prefer to be home during the service, that's completely fine too. For first-time services, we recommend being available at the beginning or end of the service to review any specific instructions or feedback.

Absolutely. All SolyoClean cleaning specialists are fully insured and bonded. This protects both our team and your property in the unlikely event of an accident or damage. Additionally, our staff undergoes thorough background checks and professional training before joining our team.

We understand that plans can change. We request at least 24 hours' notice for any cancellation or rescheduling to avoid a cancellation fee. For changes with less notice, a fee may apply to cover the scheduled time of our cleaning professionals.

Yes, our cleaning teams arrive with all necessary professional-grade cleaning supplies, equipment, and products needed to complete your service to our high standards. If you have specific products you prefer we use in your space, please let us know in advance, and we'll be happy to accommodate your preferences.

Yes, consistency is important to us too. For recurring services, we make every effort to assign the same cleaning team to your location. This allows our team to become familiar with your specific preferences and requirements. In case your regular team is unavailable, we ensure that detailed notes about your preferences are provided to the replacement team.